للعمل بكبرى شركات التكنولوجيا يرجى قراءة الشروط والمواصفات المطلوبة والالتزام بها **Genesys PureConnect Engineer -Bachelor Degree in Computer Science, Comp. Engineering or Information Systems -Must have strong problem-solving and analytical skills -Must be flexible to work independently or as part of a team -Must be a self-motivated person with a drive for continuous learning and improvement -Must be familiar with all phases of Software Development Lifecycle -Excellent communication skills -Excellent troubleshooting/debugging skills -The candidate must possess strong skills, with experience in the following PureConnect Skills : Excellent experience in ACD routing, CTI, IVR, CRM, Recording Installation (Preparation of environment, Hardware & Software Requirements) Configuration and Customization of system components Interaction Marquee ( Dashboard ) Interaction Attendant (IVR Tree, Profile, Schedule, and Menu) Interaction Dialer (For Marketing Campaigns) Interaction Analyzer (Speech Analysis) Interaction Tracker Synergy Call scripter knowledge CX Insights Interaction Optimizer Interaction Recorder Interaction Connect Support of Call Center Agents Training on how to use the system Adding agents and authorizations Supervise the call-center agents Installation, configuration Systems Administration of Internal Company and System Network Configuring IP Telephony (VOIP) to interact with CIC server Configuring Domain Name Server (DNS), DHCP, Active Directory, and Security Work in Exchange mail server Integration with Cisco Call Manager and also with Avaya PBX Interaction Designer (Handlers) knowledge ICLIB/ICWS knowledge Social media integration LiveChat integration IVR Self-Service & Dynamic IVR Performing Live Demos and Presentation يرجى توضيح الخبرات المطلوبة بالسيرة الذاتية وارسالها على الايميل التالي وذكر مسمى الوظيفة في عنوان الرسالة (Genesys PureConnect Engineer) wgmasr@yahoo.com الشركة المصري الدولية للتوظيف |
|
|
| Total comments: 0 | |
فئة القسم | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
بحث |
|---|
IP Address |
|---|
التقويم |
|---|
تسويق اعلاني لجميع |
|---|